25 Mar 2010

sorry I stuffed up

First of all I have to apologize for sending out more than 14 emails yesterday. That was one issue. But to complicate the issue I also auto published stuff to all my social profiles. I should not have published any of these. But there's always a lesson and an opportunity.

Let me tell you want happened. I use Posterous.com because I have not come across anything like it. I can publish easily and automatically any updates to my many blogs and social profiles using Posterous, but in there lies a problem. You can easily make mistakes. And I did not focus.
Posterous also has its limitations and it will never replace my wordpress blogs. But there's no reason to compare the two.

 
One Posterous limitation, that I wanted to overcome, it does not allowing people to subscribe to updates via email. Basically, I cannot add fancy code to my profile. Therefore I decided to create a page with my email newsletter subscription box and then share the link on my profile. 

I went to my newsletter integration providers, Madmimi, and grabbed the subscription code. I added the code to my Posterous page and clicked on publish. As I clicked on publish, this page was published to all my blogs and social profiles. Havoc. The next thing Madmimi picked-up my RSS feeds and published the update to all my email lists. Havoc. 

To add another hurricane to this disaster my new newsletter integration went in for a serious twirl. It started sending the same email from JohanHorak.com more than 14 times. I apologize to my subscribers. It was not my intention. But I take responsibility. 

I then emailed Madmimi support. Within a minute they were back and resolved the issue. Let me tell you that I have tried all newsletter integration providers. I like Madmimi. They make mistakes, like I do. They apologize and take responsibility. Thanks Madmimi, you guys have a great product and you have a fan in me because you took responsibility.

I received this email from the owner of Madmimi:


 This RSS thing has been our single hardest and most hard-to-track-down-the-bug-on piece of software we've built... I'm so totally embarrassed and sorry. I'm not sure what to say. "Sorry" sounds lame. :-)
Gary

I am sorry that I polluted your inbox and your social stream. I hope that you forgive me. 

Johan Horak

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